Privacy Policy

1. Scope

This Privacy Policy applies to personal information processed by Trenador on our websites, mobile applications, and other services. We refer to these together as the "Services."

This policy applies to users, website visitors, and anyone who interacts with our Services. If you are an employee or applicant, separate privacy practices apply.

2. Personal information we collect

The information we collect depends on how you interact with us. We may collect different information depending on whether you are a user or a website visitor.

Information you provide directly

• Account creation. During signup, we may collect your name, email address, phone number, date of birth, profile photo, fitness goals, activity level, workout preferences, and coach preferences.
• Use of the Services. When you use Trenador, you may provide health, activity, and device information, workout history, and messages with your coach. Any communication with your coach via the app may be collected and stored in line with your preferences and consent.
• Purchases. We may collect information associated with your purchases, including billing details. Payments are processed by third-party payment processors. We do not collect or store full payment card information, but we may receive your billing details.
• Communications with us. We may collect personal information when you request information, subscribe to communications, request support, or otherwise contact us.
• Surveys and interactive features. We may collect information you submit through surveys or interactive features of our Services.

Information collected automatically

• Device and usage data. We may collect information such as your IP address, device type, browser type, operating system, mobile carrier, unique device identifiers, and how you use our Services.
• Connected devices and health data. If you connect a health or fitness device, we may collect information from that device consistent with your permissions. You can manage or withdraw these permissions through your device settings.
• Cookies and similar technologies. We and our service providers may use cookies, pixel tags, and similar technologies to collect information through your use of our Services. You can usually manage these through your browser or device settings.
• Analytics. We may use analytics services to collect information regarding visitor behavior and demographics on our Services, such as Google Analytics. Learn more about Google Analytics practices at www.google.com/policies/privacy/partners/.

Information from other sources

We may obtain information about you from other sources, including third-party services, to supplement information you provide. For example, if you access our Services through a third-party login service, we may collect information from that service that you have made available via your privacy settings.

3. How we use your information

We use the personal information we collect for the following purposes:

• Provide our Services. To manage your account, deliver personalized workout plans, enable coach communications, process payments, and provide customer support.
• Improve and develop our Services. To measure interest and engagement, conduct research and development, develop new features, ensure quality control, and detect bugs or other issues.
• Communicate with you. To send service messages, respond to inquiries, and provide information about our Services, updates, and promotional offers where permitted by law.
• Security and compliance. To verify identity, prevent fraud, enforce our Terms of Use, and comply with legal obligations.

4. How we disclose your information

We disclose personal information to the following categories of recipients, as needed to provide our Services and for the purposes described in this Privacy Policy:

• Service providers. We share personal information with third-party service providers that perform services on our behalf, such as payment processing, data hosting, analytics, customer support, and email delivery.
• Coaches. If you subscribe to a plan that includes coach access, we share relevant information with your coach so they can provide personalized guidance.
• Affiliates and business partners. We may share information with affiliates or business partners in connection with providing or improving our Services.
• Legal and safety. We may disclose information if we believe disclosure is necessary to comply with applicable law, respond to legal process, protect our rights or property, or protect the safety of our users or the public.
• Business transfers. In the event of a merger, acquisition, reorganization, or sale of assets, personal information may be transferred as part of the transaction.

We do not sell personal information as that term is commonly understood. We may share personal information with third parties for targeted advertising or analytics where permitted by law, and you may have the right to opt out under applicable state privacy laws.

5. Your privacy choices and rights

Depending on where you live, you may have certain rights regarding your personal information. These may include:

• Accessing, correcting, or deleting your personal information.
• Withdrawing consent where processing is based on consent.
• Opting out of marketing communications.
• Managing cookie preferences through your browser settings.
• Requesting information about how we collect, use, and disclose your personal information.

To exercise your rights, please contact us using the information in the "Contact us" section below. We may need to verify your identity before responding to your request.

6. Security of your information

We take reasonable administrative, technical, and physical measures to protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Retention of personal information

We retain personal information for as long as necessary to provide our Services, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention period depends on the type of information and the purpose for which it was collected.

8. Children’s information

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information. If you believe we may have collected information from a child under 13, please contact us.

9. Contact us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Trenador, Inc.
Email: support@trenador.com
Website: https://trenador.com

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy on our Services and updating the "Last updated" date above.